Everything Buyers Ask Us

Between $95 and $185 per user per month for most businesses. Our three tiers start at $95, $125, and $155. The exact number depends on seat count, compliance scope, on-site needs, and server footprint. Full breakdown on the pricing page.

No. The 30-day onboarding, security stack deployment, and full network documentation are included in year one.

Hardware purchases, software licenses, and project work you approve in advance, like an office move or a server migration. Projects are quoted fixed-price before work starts. Nothing bills hourly by surprise.

Per-user price drops at 25, 50, and 100 seats. Adding a user mid-month is prorated. Removing one takes effect the next billing cycle.

Phone service runs on ampCortex.ai, our own AI-first UCaaS platform. Seats are included in the Complete and Compliance+ tiers and available as a per-seat add-on to Remote-First. Number porting is handled by us at no charge.

Every tier includes EDR on every endpoint, managed detection and response, email and spam protection, DNS filtering, MFA enforcement, and encrypted, tested backups. No tier ships without the full baseline.

Yes, in-house. Annual pen tests are included in Compliance+ and available to any tier as a project. We test, we fix what we find, and we retest.

You get an engineer within 30 minutes, any hour. We isolate, assess, and restore from immutable backups. Every client has a written incident response plan with named roles before day 31. Recovery is covered by the agreement, not billed as a project.

HIPAA, CMMC Level 2, and SOC 2 as full programs: control mapping, evidence collection, risk assessments, and audit-day support. We also handle cyber-insurance questionnaires and renewals.

Yes. Security awareness training with monthly phishing simulations is included in Complete and Compliance+. You get a per-department click-rate report every quarter.

We run both stacks in parallel for two weeks. Monitoring transfers first, then support. Your staff notices a new phone number and nothing else. We handle the records request from your old provider directly.

Common, and solvable. Admin credentials legally belong to you. We send the formal request, rotate every credential on handover, and store them in a vault you can audit. You will never be locked out of your own systems again.

Usually yes. We review your current agreement for exit terms, and if there is an early termination fee we will tell you plainly whether switching now or at renewal is cheaper.

No. About a third of our clients are co-managed. Your person keeps day-to-day ownership and gets our security stack, after-hours coverage, and escalation depth behind them.

Month-to-month after the first 90 days. Offboarding with full documentation and credential handover is free and written into the agreement. We keep clients by performing, not by locking them in.

15-minute average first response during business hours. 30 minutes to an engineer for critical outages, 24/7. Both are contractual commitments, not goals.

Monitoring and critical response, yes, every day of the year. Routine requests are handled during business hours. A ransomware event at 2 AM gets a local engineer, not an overseas call center.

Engineers in our Austin office, each holding an average of five industry certifications. No tier-1 script readers. The person who answers can usually fix the problem on the same call.

Yes, across Central Texas with no travel fees inside our service area. Complete includes two scheduled visits a month; Compliance+ is weekly. Same-day dispatch when remote will not cut it.

All three, plus a desktop agent on every managed machine. Call (512) 623-9199 for anything urgent. Every channel lands in the same queue with the same response clock.