TITANIUM COMPUTING
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TITANIUM AI · ENGINEERING
Agentic AI & Workflow Automation
AI systems that do real work: answer calls, interview customers, open and route tickets, draft responses, and grade outcomes, inside the tools you already use, with a human owning every result.
Systems We Build
Each of these runs in production today, for Titanium or for a client.
AI Voice Agents
Phone agents that answer, hold a real conversation, gather what's needed, and take action. Ours conduct the full Tier 1 ticket interview on our support line.
AI Triage & Routing
Incoming work classified, prioritized, and routed to the right person, with a briefing and a drafted first response waiting for them.
AI Call QA
Every customer call transcribed and graded against your standards, so coaching runs on data instead of spot checks.
RAG & Knowledge Systems
Internal assistants grounded in your documents, SOPs, and ticket history, answers cite your sources, not the open internet.
Chat & Conversational AI
Customer-facing chat that resolves the routine and hands off the rest, with clean escalation paths, not dead ends.
Back-Office Automation
The repetitive middle of your workflows, data entry, document handling, status updates, automated with review points where errors would hurt.
Engineered Against How Agents Fail
Agents fail in predictable ways: they hallucinate under pressure, act on stale data, and drift when nobody watches the logs. We've operated agents long enough to design against all three.
Good First Automations
The best first agent is high-volume, low-stakes, and easy to measure. These are the patterns we recommend most often, because we've run them.
Intake & Triage
Calls, emails, and web forms captured, classified, and routed with a briefing attached. This is our own first win: it now runs our help desk across 100+ clients.
Drafts, Never Sends
Response drafting for support, quotes, and follow-ups where a human approves every send. You get the speed without the risk, and the approval data trains what comes next.
Review at Scale
Grading work that already happens: every call, every ticket, every document checked against your standard. Nothing changes in the workflow; you just finally see all of it.
What we steer clients away from first: agents that touch money, agents that talk to customers with no human gate, and automations of processes nobody has written down. Those come later, after the easy wins have built trust and telemetry.
Agentic AI FAQ
What is agentic AI?
AI systems that plan and complete multi-step tasks rather than just answering questions. An agent can read a ticket, look up the customer's history, draft a response, and route the work, with human review at the steps you choose.
How long does a first automation take to build?
A scoped first automation typically ships in two to six weeks, depending on how many systems it touches. We build the working version fast and spend the remaining time hardening it: permissions, logging, and failure handling.
What happens when the agent gets something wrong?
It will, occasionally, and the design assumes it. Drafts are reviewed, irreversible actions require sign-off, everything is logged, and quality is sampled continuously. The question isn't whether AI makes mistakes; it's whether your system catches them, and ours are built to.
Do agents work with our existing software?
That's the requirement, not a feature. We integrate with your PSA, CRM, phone system, and email rather than asking you to adopt new tools. If a system has an API, we can usually connect it; if it doesn't, we'll tell you honestly what the workaround costs.
What Would You Automate First?
Bring us the workflow that eats your team's day. We'll tell you in one hour whether an agent can take it.